The Family Services department at TSRHC supports patients and their families while they are receiving treatment at the hospital. Family Services includes these areas:
Medical social work for resources and referrals
Financial assistance programs and family services counseling
Language Interpretation and Translation Services
Coordination of off-site medical services
The social workers at TSRHC focus on the well-being of patients and their families. As families find ways to work with the challenges of their children’s diagnosis and special needs, the social workers help in many ways, such as:
Providing emotional support and empathy.
Locating a variety of services, including supportive counseling, lodging and transportation assistance, discharge planning and referrals to community resources and programs.
Serving as advocates and liaisons and help to reduce stress and eliminate barriers families are experiencing.
Available to offer support, comfort and resources so parents can focus on what truly matters, their child.
The family services counselors at TSRHC work closely with families to help them understand the financial assistance programs at TSRHC and to provide support in accessing those programs and/or outside funding sources for medical care.
The language interpreters and translators at TSRHC provide verbal interpretation (in Spanish) and written translations (in Spanish) to ensure that families and the medical team are able to communicate effectively. This staff also coordinates with outside agencies to ensure patients and families with Limited English Proficiency have access to the necessary interpretation and/or translation services.
The medical consult coordinators at TSRHC help schedule off-site medical exams, tests and evaluations specific to the patient’s treatment plan that are not available at TSRHC. The coordinator's role is:
Providing patient families with appropriate information regarding patient preparation for outside appointments, including collaboration with the family’s primary care physicians, prior authorizations, follow-up instructions and directions to off-site facilities.
Working closely with the medical team and the patient’s family to ensure service delivery.
Department Hours & Contact Information
8:30 a.m. - 5 p.m.
Phone: 214-559-7490 or 800-421-1121, ext. 7490
View TSRHC's Patient/Family Rights and Responsibilities. (Spanish)
View TSRHC's Program Accessibility/Usability by Disabled Persons (Spanish)